Workshop Intake and Customer Diagnosis Checklist
A front-desk and technician intake form for complaint capture, condition photos, authorization and diagnostic boundaries.
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- Intake: write the complaint in the customer words
- Intake: record VIN, mileage, modifications and recent work
- Intake: photograph existing damage, leaks and warning lights
- Intake: ask when the fault appears: hot, cold, speed, load, gear and weather
- Intake: confirm if the vehicle is safe to road test
- Intake: set diagnostic authorization limit before work starts
- Intake: record fuel level, battery voltage and tire pressures
- Intake: list first tests before parts replacement
- Intake: keep removed parts until the customer decision
- Intake: close with verified fault, suspected fault or unable to reproduce
How To Use It
Use this checklist before replacing parts. Work from the top down, record the result of each step, and only move to repair decisions when the failed test is clear.
The downloadable PDF includes checkboxes, notes space, final verification and technician sign-off fields for workshop records.
Download Access
The page preview is public for SEO and learning. The PDF download route is available only to logged-in registered users through the existing Tutor login system.
Tools To Prepare
- Tire pressure gauge
- Flashlight
- Inspection mirror
- Intake form
- Camera
Evidence To Record
- Photos of existing damage
- Cold tire pressures
- Lighting/control pass-fail
- Customer complaint
SEO and Research Notes
This original Motomech worksheet is built from common workshop inspection logic: verify the complaint, inspect safety-critical systems first, measure before replacing parts, document the failed test, and finish with a repeatable road-test or service verification.
